OUR POLICIES

OUR POLICIES

OUR PRIVACY POLICY

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to our Privacy Policy in this Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates

INFORMATION WE COLLECT ON THIS WEBSITE

It should be noted that E-mails, Texts, and Applications downloaded from this website or interactions made between you and our customer services are encrypted and secured hence provides a dedicated non-browser-based interaction experience between you and our website. Us offline or through any other means, including on any other website operated by Company or any third party, including our affiliates and subsidiaries; or any third party, including our affiliates and subsidiaries, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

CHILDREN UNDER THE AGE OF 18

Our Website is not intended for children under the age of 18. No one under the age of 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, Do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under the age of 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at sale@usa-reloads.com.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information (“personal information”) from clients on our Website, such information includes Name, Postal Address, E-mail address, or Telephone number. We collect this information directly from you when you provide it to us. As you navigate through our website, information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. The information we collect on or through our Website may include:
  • Information that you provided by filling in forms on our Website which includes information provided at the time of registering to use our Website, subscribing to our Newsletter, Posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website. Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
    Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.
  • You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.
    Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
    We do not collect personal Information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.
  • Third-party Advertiser Use of Cookies and Other Tracking Technologies.
    Some advertisements on the Website are served by third-party advertisers, ad networks, and ad servers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about our users. This may include information about user’s behavior on this and other websites to serve them interested-based (behavioral) advertising. We do not control these third parties tracking technologies or how they may be used. If you have any questions about an advertisement, you should contact the responsible advertiser directly.

HOW DO WE USE YOUR INFORMATION

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Website.
  • In any other way, we may describe when you provide the information.
  • For any other purpose with your consent.
  • We may also use your information to contact you about our own and third parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form/registration form)/adjust your user preferences in your account profile). For more information, see Choices About How We Use and Disclose Your Information.
  • We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of USA-RELOADS, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by USA-RELOADS, LLC about our Website users is among the assets transferred.
  • To third parties to market their products or services to you if you have consented to or not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
  • To fulfill the purpose for which you provided it.
  • For any other purpose disclosed by us when you provide the information.

With your consent, we may also disclose your personal information

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce or apply our Terms of Use or terms of sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of USA-RELOADS, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
  • Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
  • To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Disclosure of Your Information

for Third-Party Advertising: If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an e-mail stating your request to sale@usa-reloads.com.

Promotional Offers from the Company

If you do not wish to have your e-mail address/contact information used by the Company to promote our own or third parties products or services, you can opt-out by sending us an e-mail stating your request to sale@usa-reloads.com. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions

Targeted Advertising

If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an e-mail stating your request to sale@usa-reloads.com

Accessing and Correcting Your Information

  • You can review and change your personal information by logging into the Website and visiting your account profile page.
  • You may also send us an e-mail at sale@usa-reloads.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
  • If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Your California Privacy Rights

PA Civil Code Section § 1798.83 permits users of our Website that are PA residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to sale@usa-reloads.com or write us at 590 Third Avenue Germansville, PA 18053

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment and personal information will be encrypted using SSL technology.
The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website

 

OUR RETURN POLICY

**Please note that firearm purchases that are accepted from the transferring FFL are considered used firearms and returns will NOT be guaranteed. Inspect it BEFORE accepting the transfer. All sales are final on special orders, products sold “as is” or “used” or that have been installed or used after receipt, NFA items, illumination devices, electronic sights and optics, ammunition, projectiles, reloading components, clothing, cleaning solvents/lubricates, and food. Unless received defective, these items are not returnable or refundable.
Send your request for a return to sale@usa-reloads.com to obtain authorization. No returns of merchandise will be accepted without prior authorization.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance. All canceled orders that are paid with a money order or cashier’s check will have the refund issued as store credit.

To qualify for a refund on an item that is not defective, all returned merchandise must include the following:

The merchandise must be in the original packaging and the merchandise must be unused. Products showing excessive use will not be refunded or exchanged. Include the following in the package:
  • A copy of your original invoice and packing slip.
  • The reason for your returned merchandise.
  • All return merchandise shipments must be pre-paid, with no CODE.
  • You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
  • You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service at sale@usa-reloads.com
  • Please ship your returned item to USA-RELOAD, Attn: Returns Dept, 590 Third Avenue Germansville, PA 18053
Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to a few weeks from start to finish.

Please Note:

You will be responsible for covering the Shipping Fee on returned merchandise that is not defective. A 20% Restocking Fee will apply to any returned merchandise. Firearms that are not defective and in the possession of your FFL will have a 20% Restocking Fee AND a shipping charge deducted from your refund. Any variance to this policy may result in no refund or a partial refund.

IMPORTANT INFORMATION ON FIREARM RETURNS

Please take your time to inspect all firearms thoroughly at the FFL dealer BEFORE proceeding with the transfer. Once a new firearm is transferred to you from the FFL it is considered used, even if unfired. Consequently, we will not be able to guarantee acceptance of the return. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer is accepted, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with the manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we do receive a defective firearm that has already been transferred, we will simply forward the firearm to the manufacturer on your behalf. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number. We will not cover any additional transfer fees if that situation occurs.

IMPORTANT INFORMATION ON NON-FIREARM RETURNS

  1. WRONG ITEMS

If you have received an incorrect product, usa-reloads. will replace the product with the correct one if you contact us within 14 days from the date you received the item. All returned merchandise must include the following:
  • The merchandise must be in its original condition and original packaging.
  • The merchandise must be unused. Products showing use will not be refunded or exchanged.
  • You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service at sale@usa-reloads.com

LIGHTS, RANGEFINDERS, LASERS, HEARING PROTECTORS, AND ELECTRONIC DEVICES

Each of these products is covered by the Manufacturer’s Warranty and should be returned to the manufacturer for any repairs or replacements. Armerlex Armoury. suggests you refer to the Owner’s Manual for Warranty information for that product.

We do not accept returns on these types of items

ACCESSORIES:
We want you to be satisfied with your purchase. If you need to return merchandise within the first 14 days of delivery please follow the steps outlined below. Returns after 14 days will not be accepted. Send your request for a return to sale@usa-reload.com to obtain a Return Authorization Number or RMA. No returns of merchandise will be accepted without prior authorization.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase (or store credit) once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance. All canceled orders that are paid with a money order or cashier’s check will have the refund issued as store credit.
To qualify for a refund on an item that is not defective, all returned merchandise must include the following:
  • The merchandise must be in the original packaging.
  • The merchandise must be unused. Products showing excessive use will not be refunded or exchanged.
    Include the following in the package:
    • A copy of your original invoice and packing slip
    • The reason for your returned merchandise.
    • All return merchandise shipments must be pre-paid, with no CODE.
    • You must send your returned merchandise using either UPS, FedEx, or USPS according to their restrictions and provide us with tracking information.
    • You must obtain a Return Authorization Number or RMA, PRIOR to returning the item by contacting Customer Service sale@usa-reloads.com.

Please ship your returned item to:

sale@usa-reloads.com
Attn: Returns Dept
590 Third Avenue Germansville, PA 18053, USA
Upon receiving your package in our warehouse, and verification of the item is made, you will receive an e-mail with the status. This process can take up to a few weeks from start to finish.
You will be responsible for covering the Shipping Fee on returned merchandise that is not defective and a 20% Restocking Fee will apply to any returned merchandise.
By placing an order on our site you agree to the terms and conditions including all shipping, return, and associated policies on this website