FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I USE ZELLE TO SEND PAYMENTS

Zelle® is a fast and free1 way to send and receive money. you can pay for your order to USA-reloads via Zelle®.
You can find Zelle® in the banking app of hundreds of banks and credit unions nationwide. Send money straight from your banking app for your order.
Look for Zelle® in your banking app or click

‘Get Started’.

Don’t see your bank or credit union?
Download the Zelle® app to safely send and receive money fast!

DOWNLOAD THE ZELLE APP

How to send money with Zelle®
1
ACCESS ZELLE®
Get started by enrolling your email or U.S. mobile number through your mobile banking app or with the Zelle® app.
2
PICK A PERSON TO PAY
Enter the preferred email address or U.S. mobile number of the recipient. (will be sent via email shortly after we receive your order)
3
CHOOSE THE AMOUNT
Enter the amount to send. Reference your payment with your order number. Send us a Screenshot of the transaction via email for confirmation
ONCE YOUR ORDER IS PLACED WE WILL CONTACT YOU VIA EMAIL WITH OUR ZELLE INFORMATION FOR PAYMENT

I JUST PLACED MY ORDER, WHEN WILL IT BE SHIPPED?

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a TRACKING EMAIL will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to DHL for shipping deliveries. Our order processing time is 24-48 business hours once the order has been placed, excluding weekends and holidays. If Overnight Shipping was selected as your shipping method at the time of checkout, the order will require the full 24 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

I DID NOT RECEIVE A CONFIRMATION NUMBER, WHERE IS IT?

order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).

DO YOU SHIP INTERNATIONALLY?

Yes, we currently ship to most countries globally. If your country is not listed during the checkout process, we are unable to accept payment from OR ship to your country at this time. Please Contact Us for more information.

CAN I RETURN ITEMS ON MY ENTIRE ORDER BACK?

Orders placed online with  USA- RELOAD Ammo Shop have a 14 Day Return Policy. We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 14 days of the original purchase. Please email us if you have any questions and the more details you are able to provide, the faster the situation can be handle

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

For the moment we do accept the following:

 

  • ZELLE
  • CASH APP
  • APPLE PAY

CAN I MAKE A VIDEO CALL TO SEE THE PRODUCT I'M PURCHASING?

Yes sure you can but a minimal fee of $50 is to be deposited before processing to a zoom meeting with you.

CAN'T FIND WHAT YOU ARE LOOKING FOR ON OUR WEBSITE?

If you can’t find any of your  product of preference on our website contact us. It’s either the product is out of stock or still to be purchased by our Purchasing Manager.

HOW TO BUY FIREARMS FROM US

BUYING A FIREARM ONLINE CAN BE TRICKY AS LAWS CONSTANTLY CHANGE. HOWEVER, USA-RELOAD MAKES THE PROCESS SIMPLE AND WORRY-FREE! THERE ARE THREE STEPS TO THE ORDERING PROCESS
1.) FIRST, YOU SIMPLY FIND THE PRODUCT YOU ARE LOOKING FOR USING ARMERLEX ARMOURY.’S STATE-OF-THE-ART, DYNAMIC SEARCH CAPABILITIES.
2.) NEXT, PLACE YOUR DESIRED ITEM IN THE CART BY CLICKING THE “ADD TO CART” BUTTON. TO MAKE ORDERING SIMPLE, ARMERLEX ARMOURY. ALLOWS BUYERS TO ADD FIREARMS AND NON-FIREARM ITEMS TO THE CART AT THE SAME TIME!
3.) FINALLY, PROVIDE US WITH YOUR SHIPPING AND PAYMENT INFORMATION. FOR NON-FIREARMS ITEMS, YOU WILL BE ASKED TO PROVIDE THE SHIPPING ADDRESS AND PAYMENT INFORMATION. FOR FIREARMS, YOU WILL BE ASKED TO PROVIDE THE NAME, ADDRESS, AND PHONE NUMBER OF YOUR FEDERAL FIREARMS LICENSED DEALER FROM WHOM YOU WILL PICK UP THE FIREARM AND COMPLETE ANY AND ALL NECESSARY PAPERWORK AND BACKGROUND CHECKS. AFTER YOU REVIEW YOUR CART AND SHIPPING INFORMATION, INPUT YOUR CREDIT CARD INFORMATION AND CLICK THE “PLACE YOUR ORDER.” BUTTON.
** NOTE: WE CANNOT SHIP YOUR FIREARM PURCHASE TO YOUR SELECTED FFL UNTIL A VALID COPY OF THE DEALER’S FFL LICENSE HAS BEEN RECEIVED AT OUR SHOP VIA EMAIL OR FAX. EMAIL FFL LICENSE COPIES TO SALE@USA-RELOADS.COM.
THAT’S IT!